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Knowledge Base
Manage
How do I add a LinkedIn account?
How do I create an autoresponder?
What is an autoresponder?
How do I add the tracking code to my website?
What is the difference between ‘manage followers’ and ‘manage following’
How do I adjust the date range of the statistics I see?
How do I unfollow users?
How do I use the ‘discover leads’ section?
How do I use the find retweeters tool?
How do I use the find list owners tool?
How do I use the find similar users tool?
How do I create a tracking campaign?
What is a tracking campaign?
How do I remove a social account?
Can I add more than one social account for each social site?
How do I add a Facebook account under different login details than the one I am currently logged into?
How do I add a Twitter account?
How do I add a Facebook account?
Publish
How do I edit the scheduled time for a post?
How do I automatically schedule posts for optimal times?
My scheduled posts have disappeared
What is a bookmarklet?
How do I use the bookmarklet to post?
Why hasn’t my message been posted on Facebook and/or twitter?
What should I select in the ‘select when to publish’ section?
Why is there a character limitation for twitter?
How do I shorten a url in my post?
How do I save a draft message?
How to delete a scheduled message?
How do I schedule a message to be sent multiple times (periodically)?
How do I schedule a single message?
Why hasn’t my message been posted on facebook, LinkedIn and/or twitter?
Feeds
How do you set up feed filters?
What are feed filters?
What is the feeds section for?
Monitor
How do I monitor keywords?
What does the ‘assign’ in each tweet or post mean?
What is a ‘note’?
How do I add keywords to monitor?
Engage
How do I view priority messages?
What name and keywords should I use for priority messages?
How do I set up priority message?
How do I undo an archived message?
How do I respond to posts directed to my social account e.g. tweets or comments?
What does the ‘assign’ in each tweet or post mean?
What is a ‘note’?
What does ‘archive’ mean?
Measure
What is a default tracking campaign?
How do I remove SocialMotus from facebook’s privacy settings?
How do I view the statistics of individual posts?
How do I view the results of a tracking campaign?
Settings
How do I add team members?
How do I set up email notifications?
